Customer Support
Shipping & Delivery
I am usually ready to ship within 5-10 business days.
The standard shipping method is registered air mail service that takes 7-21 business days in transit, low cost. I also offer EMS service which usually takes 4-7 business days in transit depends on the shipping destination. The service provide tracking information to follow up on the delivery during transit, .
Returns
Returns must be made within 15 days from day accepted. Returns will only be accepted for IN-STORE-CREDIT as long as the returned merchandise is in the same condition as when it was received, NO CASH REFUNDS. All sales are final.
Payment Policy
I accept the following payment methods:
PayPal, Visa, Mastercard and American Express, Sorry, Checks or Money Orders are not accepted.
Jewelry maintenance
All orders are gift wrapped and shipped in gift box unless otherwise specified.
COMPLIMENTARY POLISHING AND MAINTENANCE
I offer FREE polishing and maintenance for all products within a year of purchase. The customer is responsible for return shipping and must be shipped to us via REGISTERED MAIL. I do not take responsibility for pieces returned to us via regular mail. For solid gold jewelry ONLY- you may also choose to change the finish of your pieces from polished to matte or vice versa at any time. Same return shipping fee applies.
All Osnat Har-Noy jewelry will last longer and continue to look amazing if it is looked after well. Please read the below tips on how to best maintain your Osnat Har-Noy jewelry piece.
- Protect your jewelry from scratches, sharp blows, chemicals, extreme temperatures and sunlight
- Remove your jewels when doing household tasks such as gardening, cleaning & also remove when playing sport
- Apply make-up & hair spray before putting your jewelry on, as make-up & hair spray contain chemicals that may damage jewelry
- Do not wear your jewelry while in a pool, the sea, hot tub or bathing. Salt water, chlorine in swimming pools, soap, perfumes, personal products, including toothpaste plus perspiration take their toll on jewelry